[Incident] Preproduction environment unavailability

Incident Report for SlimPay

Resolved

Dear Customer,

The incident have now been resolved and the access to the PreProduction Back-Office/Dashboard is now available.

Please accept all our apologies for this unavailability.

The SlimPay team,

Posted Oct 14, 2020 - 18:29 CEST

Update

We are continuing to investigate this issue.

Posted Oct 14, 2020 - 16:12 CEST

Investigating

Dear customer,

We are currently experiencing an issue on our PreProduction environment.

Investigations are ongoing to sort out the issue. We will keep you posted as soon as the problem is solved.

All our apologies for the inconvenience.

The SlimPay team

Posted Oct 14, 2020 - 12:43 CEST

This incident affected: PREPROD (Remittance files, Web API, Back Office).