SlimPay System Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.
PRODUCTION Operational
90 days ago
100.0 % uptime
Today
Remittance files Operational
90 days ago
100.0 % uptime
Today
Web API Operational
90 days ago
100.0 % uptime
Today
Checkout Operational
90 days ago
100.0 % uptime
Today
Back Office Operational
90 days ago
100.0 % uptime
Today
SFTP Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Payment Initiation Service (PIS) Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
PREPROD Operational
Remittance files Operational
Web API Operational
Back Office Operational
Reporting Operational
Payment Initiation Service (PIS) Operational
SFTP Operational
Dashboard Operational
Checkout Operational
WEBSITE Operational
HELP CENTER Operational
SUPPORT HOTLINE Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[PRODUCTION] [Scheduled operation] - API security update on Wednesday, 11 March 2026 Mar 11, 2026 10:00-12:00 CET

Update - We will be undergoing scheduled maintenance during this time.
Feb 03, 2026 - 11:52 CET
Scheduled - [EN]
Dear customers,

We are pleased to announce that we are planning a new API security update on the production environment on 11/03/2026 from 10:00 CET.

To strengthen the security of our APIs, the inclusion of the User-Agent header in your API requests is required.

You can refer to the official specification for the expected User-Agent format here:
https://datatracker.ietf.org/doc/html/rfc7231#section-5.5.3

We will keep you informed of the progress of this operation.

Our team remains available for any further assistance you may need.

Kind regards,

————————————————————————————————————————————————————————

[FR]
Chers clients,

Nous prévoyons une opération de mise à jour sécuritaire de l'API en production le 11 mars 2026 à partir de 10H00.

Nous allons renforcer la sécurité de nos APIs et l'intégration du champ User-Agent dans l'en-tête de vos requêtes est requise.

Vous trouverez la spécification du format attendu pour le champ User-Agent dans la documentation officielle : https://datatracker.ietf.org/doc/html/rfc7231#section-5.5.3

Nous vous tiendrons informés de l'évolution de cette opération.

Notre service se tient à votre entière disposition pour toute assistance.

Cordialement,
Jan 08, 2026 - 11:41 CET
Feb 4, 2026
[RESOLVED] [Incident] File Injection Latency
Resolved - Un ralentissement dans l'injection des fichiers a été constaté ce jour entre 07h00 et 17h00 (CET).
Bien que certains délais de traitement aient atteint plusieurs heures, nous confirmons qu'aucun impact sur les cut-offs n'est à déplorer.

La situation est revenue à la normale et il n’y a aucun impact à prévoir sur l’exécution des flux.

Nos équipes techniques restent mobilisées pour surveiller la stabilité du système.

Nous vous présentons nos excuses pour la gêne occasionnée et restons à votre entière disposition pour tout complément d'information.

—--—--—--—--—--—--—--—--—--—--—--—--—--—--—--—--—--—--—--—--—--—--—--—--—--—--—--—--—--

A slowdown in file injections was observed today between 07:00 and 17:00 (CET).
While some processing times reached several hours, we can confirm that no impact on cut-off times occurred.

The situation has now returned to normal, and no further impact on flow execution is anticipated.

Our technical teams remain fully engaged in monitoring system stability.

We apologize for any inconvenience caused and remain at your entire disposal should you require any further information.
Feb 4, 18:12 CET
Feb 3, 2026

No incidents reported.

Feb 2, 2026
[PRODUCTION] [Planned Operation] - A necessary update on Monday 2nd January, 2026
Completed - The scheduled maintenance has been completed.
Feb 2, 14:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 12:00 CET
Scheduled - [EN]
Dear customers,
We are planning a necessary update operation on the production environment on Monday, January 2nd from midday.
We would like to confirm you that there will be no impact or downtime.
We will keep you informed on the progress of this operation.
Best regards,
The SlimPay team

[FR]
Chers clients,
Nous prévoyons une opération de mise à jour nécessaire sur l'environnement de production le lundi 02 janvier à partir de midi.
Nous tenons à vous rassurer qu'il n'y aura aucun impact ou temps d'arrêt.
Nous vous tiendrons informés de l'évolution de cette opération.
Cordialement,
L'équipe SlimPay
Jan 29, 15:26 CET
Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026
[PREPRODUCTION] [Planned Operation] - A necessary update on Thursday 29th, January 2026
Completed - The scheduled maintenance has been completed.
Jan 29, 14:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 12:00 CET
Scheduled - [EN]
Dear customers,
We are planning a necessary update operation on the preproduction environment on Thursday 29th from midday.
We would like to confirm you that there will be no impact or downtime.
We will keep you informed on the progress of this operation.
Best regards,
The SlimPay team

[FR]
Chers clients,
Nous prévoyons une opération de mise à jour nécessaire sur l'environnement de pré-production le jeudi 29 janvier à partir de midi.
Nous tenons à vous rassurer qu'il n'y aura aucun impact ou temps d'arrêt.
Nous vous tiendrons informés de l'évolution de cette opération.
Cordialement,
L'équipe SlimPay
Jan 28, 18:08 CET
Jan 28, 2026
[PRODUCTION] [Scheduled operation] - Required update on Wednesday, 28 January 2026
Completed - The scheduled maintenance has been completed.
Jan 28, 23:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 22:00 CET
Scheduled - [EN]
Dear Customers,
We are planning a necessary update operation on the production environment for Wednesday, January 28, starting at 10:00 PM.
This operation may cause a temporarily perturbation of the service.
We will keep you informed on the progress of this operation.
Best regards,
The SlimPay Team

[FR]
Chers clients,
Nous prévoyons une mise à jour nécessaire sur notre environnement de production le mercredi 28 janvier à partir de 22h00.
Cette opération pourrait entraîner une perturbation temporaire du service.
Soyez assurés que nous vous tiendrons informés de l'évolution de la situation.
Cordialement,
L’équipe SlimPay
Jan 27, 15:06 CET
Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026

No incidents reported.

Jan 21, 2026

No incidents reported.

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