SlimPay System Status
All Systems Operational
Uptime over the past 90 days. View historical uptime.
PRODUCTION Operational
90 days ago
100.0 % uptime
Today
File API Operational
90 days ago
100.0 % uptime
Today
Web API Operational
90 days ago
100.0 % uptime
Today
CHECKOUT / CARD Operational
90 days ago
100.0 % uptime
Today
Backoffice / Dashboard Operational
90 days ago
100.0 % uptime
Today
Network Operational
90 days ago
100.0 % uptime
Today
sFTP Operational
90 days ago
100.0 % uptime
Today
BATCH Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Payment Initiation Service (PIS) Operational
PREPROD Operational
File API Operational
Web API Operational
BackOffice / Dashboard Operational
Network Operational
Card Operational
Payment Initiation Service (PIS) Operational
Batch Operational
SFTP Operational
WEBSITE Operational
HELP CENTER Operational
SUPPORT HOTLINE Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 28, 2023

No incidents reported today.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023
[PRODUCTION] [Planned Operation] - A necessary update on Thursday 25 May 2023
Completed - The scheduled maintenance has been completed.
May 25, 14:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 12:01 CEST
Scheduled - [EN]
Dear customers,
We are planning a necessary update on the production environment on Thursday 25 May from midday.
We would like to confirm you that there will be no impact or downtime.
We will keep you informed of the progress of this operation.
Best regards,
The SlimPay team

[FR]
Chers clients,
Nous prévoyons une opération de mise à jour nécessaire sur l'environnement de production le jeudi 25 mai à partir de midi.
Nous tenons à vous rassurer qu'il n'y aura aucun impact ou temps d'arrêt.
Nous vous tiendrons informés de l'évolution de cette opération.
Cordialement,
L'équipe SlimPay
May 24, 17:25 CEST
May 24, 2023
[PRODUCTION] [Planned Operation] - A necessary update on Wednesday 24 May 2023
Completed - The scheduled maintenance has been completed.
May 24, 14:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 12:00 CEST
Scheduled - [EN]
Dear customers,
We are planning a necessary update on the production environment on Wednesday 24 May from midday.
We would like to confirm you that there will be no impact or downtime.
We will keep you informed of the progress of this operation.
Best regards,
The SlimPay team

[FR]
Chers clients,
Nous prévoyons une opération de mise à jour nécessaire sur l'environnement de production le mercredi 24 mai à partir de midi.
Nous tenons à vous rassurer qu'il n'y aura aucun impact ou temps d'arrêt.
Nous vous tiendrons informés de l'évolution de cette opération.
Cordialement,
L'équipe SlimPay
May 19, 17:04 CEST
May 23, 2023

No incidents reported.

May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.

May 19, 2023
[IMPORTANT INFORMATION] - [Production] - Settlement problem of SDD transactions
Resolved - [EN]
Dear customers,
We confirm that the SDD operations postponed to 19 May will be executed today as announced. It is possible to follow their processing with our usual monitoring tools (Dashboard and/or API).
Sincerely,
The SlimPay team

[FR]
Chers clients,
Nous vous confirmons que les opérations de SDD reportées au 19 mai seront exécutées aujourd'hui comme annoncé. Il est possible de suivre leur traitement avec nos outils de monitoring habituels (Dashboard et/ou API).
Cordialment,
L'équipe SlimPay
May 19, 09:30 CEST
Monitoring - [EN]
Dear customers,
Following the discussion with our banking partner, we would like to inform you that some of the SDD operations initially scheduled for 16/05, 17/05 and 18/05 will be postponed to Friday 19 May.
We will keep you informed of any further developments.
Best regards,
The SlimPay team

[FR]
Chers clients,
À la suite de l'échange avec notre partenaire bancaire, nous vous informons qu'une partie des opérations de SDD initialement prévues les 16/05, 17/05 et 18/05 sera reportée au vendredi 19 mai.
Nous vous tiendrons informés de l'évolution de la situation.
Cordialement,
L'équipe SlimPay
May 17, 17:57 CEST
Identified - [EN]
Dear customers,
Due to an incident in the bank processing chains, SDD transactions with an execution date of 16/05 and 17/05 are still being executed and have not been settled.
We would like to assure you that our team is actively working to resolve the situation as soon as possible.
We will keep you informed of further progress.
We apologise for the inconvenience caused.
Regards,
The SlimPay team,

[FR]
Chers clients,
En raison d'un incident sur les chaînes de traitement bancaire, les opérations de SDD avec une date d'exécution du 16/05 et du 17/05 sont encore en cours d'exécution et n'ont pas été comptabilisées.
Nous tenons à vous assurer que notre équipe travaille activement pour résoudre la situation dans les plus brefs délais.
Nous ne manquerons pas de vous tenir informé de l'évolution de la situation.
Nous vous prions de nous excuser pour la gêne occasionnée.
Cordialement,
L'équipe SlimPay,
May 17, 16:31 CEST
May 18, 2023

No incidents reported.

May 17, 2023
[PREPRODUCTION] [Planned Operation] - A necessary update on 17 May, 2023
Completed - The scheduled maintenance has been completed.
May 17, 13:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 12:00 CEST
Scheduled - [EN]
Dear customers,
We are planning a necessary update operation on the preproduction environment today from midday.
We would like to confirm you that there will be no impact or downtime.
We will keep you informed of the progress of this operation.
Best regards,
The SlimPay team

[FR]
Chers clients,
Nous prévoyons une opération de mise à jour nécessaire sur l'environnement de préproduction aujourd'hui à partir de midi.
Nous tenons à vous rassurer qu'il n'y aura aucun impact ou temps d'arrêt.
Nous vous tiendrons informés de l'évolution de cette opération.
Cordialement,
L'équipe SlimPay
May 17, 11:14 CEST
May 16, 2023

No incidents reported.

May 15, 2023

No incidents reported.

May 14, 2023

No incidents reported.

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