SlimPay System Status
All Systems Operational
Uptime over the past 90 days. View historical uptime.
PRODUCTION Operational
90 days ago
99.92 % uptime
Today
File API Operational
90 days ago
99.78 % uptime
Today
Web API Operational
90 days ago
99.88 % uptime
Today
CHECKOUT / CARD Operational
90 days ago
100.0 % uptime
Today
Backoffice / Dashboard Operational
90 days ago
99.73 % uptime
Today
Network Operational
90 days ago
100.0 % uptime
Today
sFTP Operational
90 days ago
100.0 % uptime
Today
BATCH Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
WEBSITE Operational
PREPROD Operational
File API Operational
Web API Operational
BackOffice / Dashboard Operational
Network Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 6, 2021

No incidents reported today.

Dec 5, 2021

No incidents reported.

Dec 4, 2021

No incidents reported.

Dec 3, 2021
[PREPRODUCTION] [maintenance] [NO IMPACT]
Completed - The scheduled maintenance has been completed.
Dec 3, 18:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 15:01 CET
Scheduled - Dear customers,
We are planning a maintenance operation with no impact on the pre-production environment starting this afternoon.
We will provide you with more details on the exact time of this operation shortly.
We assure you that there will be no downtime.
We will keep you informed of the progress of this operation.
With kind regards,
The SlimPay

Chers clients,
Nous prévoyons une opération de maintenance sans impact sur l'environnement de préproduction à partir de cet après-midi.
Nous vous fournirons plus de détails sur l'heure exacte de cette opération sous peu.
Nous vous rassurons qu'il n'y aura pas de temps d'indisponibilité.
Nous vous tiendrons informés de l'évolution de cette opération.
Cordialement,
L'équipe SlimPay
Dec 3, 13:20 CET
Dec 2, 2021
[IMPORTANT INFORMATION] - Rescheduled direct debits - Clients Acquiring
Resolved - [English version]
Dear customers,
Regarding the problem we encountered yesterday (1 December), we would like to inform you that only direct debits with an execution date of 2 December have been delayed to 3 December.
Only customers for whom we manage acquiring and who have a collection account with SlimPay are impacted.
We apologize for the inconvenience.
Yours sincerely
The SlimPay team.

[Version française]
Chers clients,
Concernant le problème que nous avons rencontré hier (1er décembre), nous tenons à vous informer que seuls les prélèvements avec une date d'exécution au 2 décembre ont été décalés au 3 décembre.
Seuls sont concernés les clients pour lesquels nous gérons les encaissements et qui disposent d’un compte d’encaissement chez SlimPay.
Veuillez nous excuser pour le désagrément.
Bien à vous,
L’équipe SlimPay
Dec 2, 16:14 CET
Update - We are continuing to work on a fix for this issue.
Dec 2, 09:13 CET
Update - We will provide you more information about the execution day of the delayed direct debits as soon as possible.
Dec 2, 01:00 CET
Identified - [EN]
Dear Customers,
We would like to inform you that the direct debits with an execution date from 1st of December will be delayed.
We will provide you with more details about the day of their execution as soon as possible.
We apologise for any inconvenience caused and thank you for your understanding.
Sincerely yours,
The SlimPay team,

[FR]
Chers Clients,
Nous portons à votre connaissance que les prélèvements dont l'exécution est prévue à partir du 1er décembre seront retardés pour une date ultérieure.
Nous vous communiquerons plus de détails concernant le jour de leurs exécutions le plus vite possible.
Nous nous excusons pour la gêne occasionnée et vous remercions de votre compréhension.
Cordialement,
L'équipe SlimPay,
Dec 1, 18:31 CET
Dec 1, 2021
Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021
[IMPORTANT Information] Rescheduled direct debits - Clients Acquiring
Resolved - [English version]
Dear customer,

Due to today's incident, we would like to inform you that some transactions with an execution date to November 25, 2021 will be delayed by one day.
The operations impacted are SEPA direct debits.

Only customers for whom we manage acquiring and who have a collection account with SlimPay are impacted.

We apologize for the inconvenience.
Yours sincerely
The SlimPay team.

[Version française]
Cher client,

En raison de l'incident survenu aujourd'hui, nous vous informons que certaines opérations dont la date d'exécution est au 25 novembre 2021 seront retardées d'un jour.
Les opérations impactées sont les prélèvements SEPA.

Seuls sont concernés les clients pour lesquels nous gérons les encaissements et qui disposent d’un compte d’encaissement chez SlimPay.

Veuillez nous excuser pour le désagrément.
Bien à vous,
L’équipe SlimPay
Nov 24, 18:12 CET
[IMPORTANT INCIDENT] Production REST API facing slowness
Resolved - [English version]
Dear Customers,
The incident have now been resolved. Our teams will continue to monitor the situation until the end of the day.
We apologize for the inconvenience.
Best regards,
The SlimPay team,


[Version française]
Chers Clients,
L'incident est maintenant résolu. Nos équipes restent mobilisées pour suivre de près la production jusqu'à la fin de la journée.
Nous nous excusons pour la gêne occasionnée.
Cordialement,
L'équipe SlimPay
Nov 24, 17:18 CET
Update - We are continuing to monitor for any further issues.
Nov 24, 15:43 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 24, 15:41 CET
Update - We are continuing to work on a fix for this issue.
Nov 24, 14:37 CET
Update - We are continuing to work on a fix for this issue.
Nov 24, 12:39 CET
Identified - Dear Customers,

We are currently facing slowness on our REST API.
The team is investigating the issue. We will keep you posted with further updates.
Sorry for the inconvenience,

The SlimPay team.
Nov 24, 11:06 CET
Nov 23, 2021

No incidents reported.

Nov 22, 2021
[PRODUCTION] [Update] [NO IMPACT] - 22/11/2021
Completed - The scheduled maintenance has been completed.
Nov 22, 18:00 CET
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 22, 17:32 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 13:00 CET
Scheduled - [English version]
Dear Customer,

We are planning an update operation on the production environment on Monday 22 November starting from 1pm.
There may be some slowdown of the service, but we reassure you that there will be no downtime.
We will keep you informed of the progress of this operation.
We apologise for any inconvenience caused and thank you for your understanding.

Thank you for your understanding,
The SlimPay team

[Version française]
Cher Client,

Nous prévoyons une opération de mise à jour sur l'environnement de production le lundi 22 novembre à partir de 13h.
Il pourrait y avoir un certain ralentissement du service, mais nous vous rassurons qu'il n'y aura pas de temps d'indisponibilité.
Nous vous tiendrons informés du bon déroulement de cette opération.
Nous nous excusons pour la gêne occasionnée et vous remercions de votre compréhension.

Cordialement,
L'équipe SlimPay
Nov 16, 21:45 CET
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