SlimPay System Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.
PRODUCTION Operational
90 days ago
100.0 % uptime
Today
Remittance files Operational
90 days ago
100.0 % uptime
Today
Web API Operational
90 days ago
100.0 % uptime
Today
Checkout Operational
90 days ago
100.0 % uptime
Today
Back Office Operational
90 days ago
100.0 % uptime
Today
SFTP Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Payment Initiation Service (PIS) Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
PREPROD Operational
Remittance files Operational
Web API Operational
Back Office Operational
Reporting Operational
Payment Initiation Service (PIS) Operational
SFTP Operational
Dashboard Operational
Checkout Operational
WEBSITE Operational
HELP CENTER Operational
SUPPORT HOTLINE Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[PRODUCTION] [Planned Operation] - A necessary update on Monday, June 15th, 2026 Jun 15, 2026 11:15-14:00 CEST

[EN]
Dear customers,
We are planning a necessary update on the production environment on Monday, June 15th, 2026 between 11.15am to 2pm
We would like to confirm that there will be no impact or downtime.
We will keep you informed on the progress of this operation.
Kind regards,
SlimPay team, a Trustly Group company

[FR]
Chers clients,
Nous prévoyons une opération de mise à jour nécessaire sur l'environnement de production le lundi 15 Juin 2026 entre 11h15 et 14h.
Nous tenons à vous rassurer qu'il n'y aura aucun impact ou temps d'arrêt.
Nous vous tiendrons informés de l'évolution de cette opération.
Cordialement,
L’équipe SlimPay, une société du groupe Trustly
Posted on Jun 12, 2026 - 16:22 CEST
Jun 12, 2026

No incidents reported today.

Jun 11, 2026

No incidents reported.

Jun 10, 2026
[Incident] SMS issue
Resolved - EN
Dear customers,
We experienced a technical incident yesterday from 9.35 AM to 10:46 AM that disrupted SMS notifications. Following prompt intervention by our technical teams, the service has been fully operational since yesterday at 10:46 AM.
Please accept our sincere apologies for any inconvenience this may have caused. Thank you for your continued understanding.
The SlimPay Team, a Trustly group company
—---------------------------------------------------------------------------------

FR
Chers clients,
Un incident technique a perturbé hier l’envoi des SMS entre 9h35 et 10h46. Nos équipes sont immédiatement intervenues et le service est pleinement rétabli depuis hier à 10h46.
Nous vous présentons nos sincères excuses pour ce désagrément et vous remercions de votre compréhension.
L'équipe SlimPay, une société du groupe Trustly
Jun 10, 11:24 CEST
Jun 9, 2026
[PRODUCTION] [Scheduled operation] - Security upgrade on Tuesday, 9 June 2026
Completed - The scheduled maintenance has been completed.
Jun 9, 02:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 01:00 CEST
Scheduled - Dear customers,
We would like to inform you that we are planning a security upgrade on our production environment to improve system resilience and performance.
The maintenance is scheduled for 09/06/2026 from 1:00 CET to 2:00 CET.
A 15-minutes service outage is expected within this window, temporarily affecting the following services:
- checkout
- message notification
- signing
We apologize for the inconvenience and we will keep you informed of the progress of this operation.
Our team remains available for any further assistance you may need.
SlimPay team, a Trustly Group company

------------------------------------------------------------------------------------

Chers clients,
Nous souhaitons vous informer qu'une mise à niveau de sécurité est planifiée sur notre environnement de production afin d'améliorer la résilience et les performances du système.
La maintenance est prévue le 09/06/2026 de 1h00 à 2h00 CET.
Une coupure de service de 15 minutes est attendue durant cette période, affectant temporairement les services suivants :
- Checkout
- Notifications de messages
- Signature
Nous vous prions de nous excuser pour la gêne occasionnée et nous vous tiendrons informés du déroulement de cette opération.
Notre équipe reste à votre entière disposition pour toute assistance complémentaire.
L’équipe SlimPay, une société du groupe Trustly
Jun 8, 13:59 CEST
Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026

No incidents reported.

Jun 3, 2026

No incidents reported.

Jun 2, 2026

No incidents reported.

Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage